Everything you want to know.

Our AI features — a student doubt assistant, test and content generators, and lesson and study plans — are rolling out. They are switched off by default, and each institute opts in. At-risk alerts and automation rules are rule-based, not AI.

No. Any AI features run through standard API contracts that prohibit training on customer data.

Not automatically. When an institute switches an AI feature on, the prompt can include what the student asked and their first name. AI features are off by default.

AI features are off by default. The student assistant has an on/off switch in your settings; for any other AI tool, write to support and we switch it off for your institute.

Yes — and it's built right in. Each branch has isolated student data, P&L, and staff, but you can share content libraries, courses, and brand. Available on SCALE plan and above.

Yes. Downloaded recordings, notes, and mock tests work offline. Submissions and attendance sync the moment connectivity returns.

We integrate with Zoom — you schedule and join classes from inside CoachPlus, and the recording links back to the batch. Bring your own Zoom Pro account if you have one, or we will help you set one up.

Yes. Paid plans cover up to 150 / 2,000 / 10,000 students (Starter / Pro / Scale), and the free plan covers 100. If you outgrow your plan, you move up to the next one. There is no per-student top-up today.

Yes. They annotate submissions in-app and can auto-grade MCQs.

It depends on the shape and size of your data. The founder personally walks every new institute through importing students, batches, fees and past attendance from your CSV / Excel exports — we will tell you the realistic timeline before we start.

No. The founder personally handles the initial import for our first 100 institutes — included with the plan.

Yes — provided you can export your data as CSV / Excel from your current platform. We help map it into CoachPlus.

Export everything — students, fees, recordings, content — as CSV / JSON at any time. No vendor lock-in.

Yes. We point your domain to CoachPlus via CNAME. Your emails (@your-institute.com) keep working with your existing email host.

Yes. The free plan lets you run your institute for up to 100 students with no time limit and no credit card. New accounts also start with a 14-day trial of PRO features (3 months for our founding institutes); when it ends, PRO-only features switch off and you stay on the free plan.

PRO is ₹2,499 / month, or ₹24,990 / year when billed annually, for up to 2,000 students. Prices exclude 18% GST. The pricing page lists everything each plan includes.

An annual plan costs about ten times the monthly price, so you get roughly two months free. You pay once a year. Plans do not auto-renew; we remind you before yours ends. Prices exclude 18% GST.

Anytime, with one month's notice. We don't pro-rate refunds on annual plans but credit the unused portion to your account.

No setup fee, no migration fee, no per-seat charge. The only variable costs are clearly listed add-ons (WhatsApp, SMS, AI credits beyond your monthly allotment).

Not yet. CoachPlus is not yet able to issue GST tax invoices with a GSTIN. If you need input credit, please write to support@coachplusapp.com before you buy.

On a dedicated hosting server run by Hetzner Online GmbH in Falkenstein, Germany (EU). The application, database, uploads and backups all live there. We do not offer India data residency today. Email, SMS, payment and video providers process the data they handle in their own regions.

Not yet — we're a beta-stage company. SOC 2 and ISO 27001 are on our roadmap as we grow. Until then, we apply the same engineering practices that get audited (encryption, access controls, audit logs).

In transit, always (TLS 1.2 or 1.3). Sensitive credentials such as payment-gateway keys and two-factor secrets are encrypted at the application layer (AES-256), and passwords are hashed. Other records are protected by access controls and per-institute isolation rather than field-level encryption.

We are working towards it: consent on our website forms, in-app data export, and deletion on request. There is no formal DPDP certification, and we have not been independently assessed. We will publish what we have done as the rules are finalised.

Not yet — we are still small. Automated tests and static analysis run on every change. A third-party penetration test is on our roadmap.

We aim to respond within 2-4 hours during business hours (10am-7pm IST, Mon-Sat). Founder-led for our first 100 institutes.

Email support@coachplusapp.com or WhatsApp our team — both responded to by the founders for early customers.

We run on a single hosting server at Hetzner (Germany), with daily database backups and health checks every 15 minutes. We do not offer a formal uptime SLA at this beta stage.

First setup call within 24 hours of signup. Most institutes are running their first batches within 5-7 days.

We do 1:1 Zoom training during onboarding. On-site training negotiated case-by-case for Enterprise customers.

Yes. Your logo, your colours and your domain on the installable web app (PWA). Native iOS and Android store apps are on our roadmap; we have not committed a date.

Yes — the PWA installs to home screen with your icon. Looks and behaves like a native app, no download from any store required.

Fully branded. Once you connect your own email server and your verified WhatsApp Business number, messages go out from your domain and your number.

Yes. Brand changes propagate to web + PWA + emails within 15 minutes.