Everything you want to know.

We use it sparingly for fee-reminder templating and feature suggestions. Not for grading, not for student-facing chat (yet).

No. Any AI features run through standard API contracts that prohibit training on customer data.

Yes — names, phone, email, addresses are redacted from any prompt that leaves our servers.

Yes, per-tenant. Some institutes prefer human-only workflows. Toggle in admin.

Yes — and it's built right in. Each branch has isolated student data, P&L, and staff, but you can share content libraries, courses, and brand. Available on SCALE plan and above.

Yes. Downloaded recordings, notes, and mock tests work offline. Submissions and attendance sync the moment connectivity returns.

We integrate with Zoom — you schedule and join classes from inside CoachPlus, and the recording links back to the batch. Bring your own Zoom Pro account if you have one, or we will help you set one up.

Each plan has a soft student cap. Stay within it on the flat price; need more, add the +students top-up. We design plans in chunks of 500 / 2,000 / 10,000+.

Yes. They annotate submissions in-app and can auto-grade MCQs.

It depends on the shape and size of your data. The founder personally walks every new institute through importing students, batches, fees and past attendance from your CSV / Excel exports — we will tell you the realistic timeline before we start.

No. The founder personally handles the initial import for our first 100 institutes — included with the plan.

Yes — provided you can export your data as CSV / Excel from your current platform. We help map it into CoachPlus.

Export everything — students, fees, recordings, content — as CSV / JSON at any time. No vendor lock-in.

Yes. We point your domain to CoachPlus via CNAME. Your emails (@your-institute.com) keep working with your existing email host.

Yes. The free plan lets you onboard up to 25 students with the full app + ERP + LMS. No credit card. No trial timer. We make money when you grow past 25 students or want add-ons like WhatsApp credits.

PRO is ₹4,999 / month annual (₹6,499 monthly). That covers up to 500 students, all core modules, your branded app on both stores, and 5,000 WhatsApp messages / month.

Annual billing is 20% off. You're billed once a year. We send a renewal reminder 30 days before. No auto-renew without your confirmation.

Anytime, with one month's notice. We don't pro-rate refunds on annual plans but credit the unused portion to your account.

No setup fee, no migration fee, no per-seat charge. The only variable costs are clearly listed add-ons (WhatsApp, SMS, AI credits beyond your monthly allotment).

Yes. We're a GST-registered Indian entity (Bengaluru). All invoices include 18% GST broken out, fully claimable.

India (Mumbai on AWS). All student PII and recordings stored within India.

Not yet — we're a beta-stage company. SOC 2 and ISO 27001 are on our roadmap as we grow. Until then, we apply the same engineering practices that get audited (encryption, access controls, audit logs).

At rest (AES-256) and in transit (TLS 1.3). Per-tenant data isolation enforced at the application layer.

We're actively aligning our practices to DPDP Act 2023 (consent flows, deletion endpoints, data principal rights). DPDP rules are still being notified; we'll formally certify as the framework finalises.

Not yet — we're still small. Continuous internal review on every PR. Third-party pen-test on roadmap.

We aim to respond within 2-4 hours during business hours (10am-7pm IST, Mon-Sat). Founder-led for our first 100 institutes.

Email support@coachplusapp.com or WhatsApp our team — both responded to by the founders for early customers.

We host on AWS Mumbai (which itself targets very high availability). We don't publish a formal SLA at this beta stage — we'll add one as we grow.

First setup call within 24 hours of signup. Most institutes are running their first batches within 5-7 days.

We do 1:1 Zoom training during onboarding. On-site training negotiated case-by-case for Enterprise customers.

Yes. Your logo, your colours, your domain on the Progressive Web App. Native iOS / Android stores planned for Q3 2026.

Yes — the PWA installs to home screen with your icon. Looks and behaves like a native app, no download from any store required.

Fully branded. Every email is sent from your domain. WhatsApp messages come from your verified business number.

Yes. Brand changes propagate to web + PWA + emails within 15 minutes.